Last Updated: September 1, 2026

Welcome to Shopizo.

At Shopizo, we respect your privacy and understand how important your personal information is. When you visit our website, browse our products, place an order, purchase customized jewelry, or contact our team, you may provide us with certain information that helps us serve you.

We have created this Privacy Policy to explain, in simple and clear language, what information we collect, why we collect it, how we use it, when it may be shared, and how we work to keep it safe.

By using the Shopizo website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you visit or shop from Shopizo, we may collect different types of information depending on how you use our website.

We only collect information that is reasonably necessary to operate our store, process your orders, provide customer service, improve our products and services, and give you a better shopping experience.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to updates, or otherwise interact with our store, you may provide information such as:

  • Full name

  • Email address

  • Phone or WhatsApp number

  • Shipping address

  • Billing address

  • City and postal code

  • Order details

  • Product preferences

  • Customer service messages

  • Reviews and feedback

  • Other information that you choose to provide

For example, when you place an order, we need your name, contact number, and delivery address so that we can process and deliver your order successfully.

Information for Customized Jewelry

Shopizo may offer customized and personalized jewelry products. If you purchase a customized item, you may provide additional information that is required to create your product.

This may include:

  • Names

  • Initials

  • Important dates

  • Short messages or quotes

  • Engraving details

  • Design instructions

  • Photographs

  • Other personalization details

We use this information specifically to understand your customization requirements and prepare your order according to your instructions.

Because customized information can sometimes be personal or meaningful, we take reasonable steps to handle it responsibly.

Information Collected Automatically

When you visit Shopizo, certain technical information may be collected automatically by our website and the services that support it.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Pages visited

  • Products viewed

  • Links clicked

  • Time spent on certain pages

  • Referring website

  • General website interaction information

This information generally does not directly identify you by name.

We use this information to understand how visitors use our website, identify technical problems, improve website performance, make our store easier to use, and help protect the website against suspicious or unauthorized activity.

For example, understanding which products receive the most views can help us improve our product selection and website layout.

How We Use Your Information

The information we collect is primarily used to provide and improve our services.

We may use your information for the following purposes:

Processing Your Orders

We use your name, contact information, address, and order details to process your purchase and prepare your order for delivery.

Customized Products

If you purchase personalized jewelry, we use the information you provide to create the product according to your selected design and customization instructions.

Order Communication

We may contact you to confirm your order, clarify customization details, provide important information about your purchase, or update you about the status of your order.

Delivery

Your necessary contact and delivery information may be provided to our courier or logistics partners so that your order can reach you.

Customer Support

If you contact us with a question, complaint, exchange request, delivery issue, or any other concern, we may use your information to identify your order and provide appropriate assistance.

Website Improvement

We may analyze general website usage to understand what customers find useful and where improvements are needed.

Security and Fraud Prevention

We may use information to identify suspicious activity, prevent fraudulent transactions, protect our website, and help keep our customers and business safe.

Marketing

Where permitted, we may use your email address or phone number to send information about Shopizo products, new collections, special offers, discounts, or promotions.

You can choose not to receive promotional communications as explained in the Marketing section below.

Customized Jewelry and Personal Information

Customized jewelry is an important part of what Shopizo offers, and we understand that the information provided for personalization can be meaningful to our customers.

For example, you may send us a photograph of yourself or someone you care about, a name, initials, date, or personal message to be included in your jewelry design.

We use this information only as reasonably necessary to fulfill your customized order.

We do not intentionally publish your personal customization details, photographs, names, or messages on our website or social media for advertising purposes without appropriate permission.

However, if you voluntarily provide permission for Shopizo to use your customized product, photograph, review, or feedback for promotional purposes, we may use it according to the permission you provide.

You should only upload photographs or other content that you have the right or permission to provide to us.

Shopizo is not responsible for determining ownership rights of content submitted by customers.

Payment Information

When you place an order, you may need to provide payment information depending on the payment method available at checkout.

Payments may be processed by third-party payment providers, banks, financial institutions, or other payment services.

Shopizo does not intentionally store complete credit or debit card numbers or other sensitive payment credentials on its own servers.

Payment providers may collect and process payment information according to their own privacy policies, security procedures, and applicable requirements.

If you use a third-party payment service, we recommend reviewing that provider's privacy policy to understand how it handles your payment information.

Shipping and Delivery Information

In order to deliver your order, we need to provide certain information to the courier or delivery company responsible for delivering your package.

This may include:

  • Your name

  • Phone number

  • Delivery address

  • City

  • Order number

  • Relevant order information

This information allows the courier to contact you if necessary and deliver your package to the correct location.

We only intend to provide the information reasonably necessary for delivery and order fulfillment.

Once the order has been handed over to the courier, delivery-related information may also be handled according to the courier's own privacy practices.

Shopify and Third-Party Service Providers

Shopizo's online store may use Shopify and other third-party services to operate the website and provide different features.

These services may assist with areas such as:

  • Website hosting

  • Online store functionality

  • Payment processing

  • Order management

  • Website security

  • Analytics

  • Customer support

  • Marketing

  • Fraud prevention

  • Shipping and delivery

These third-party providers may process certain information on our behalf or as part of providing their services.

We do not sell or rent your personal information to third parties.

However, information may be shared when it is reasonably necessary for a third party to provide a service that helps us operate Shopizo or fulfill your order.

Cookies and Similar Technologies

Shopizo may use cookies and similar technologies when you browse our website.

Cookies are small files or pieces of information that help websites remember certain details about your visit.

For example, cookies may help us remember products that you have added to your shopping cart or remember certain preferences while you browse our store.

We may use cookies for purposes such as:

  • Keeping your shopping cart working

  • Remembering your preferences

  • Improving website functionality

  • Understanding website traffic

  • Measuring website performance

  • Improving the shopping experience

  • Detecting suspicious activity

  • Supporting advertising and marketing activities

You can control cookies through your browser settings. Most browsers allow you to block, delete, or manage cookies.

However, if you disable certain cookies, some features of the Shopizo website may not function correctly.

Marketing and Promotional Communications

We may occasionally send promotional messages about Shopizo products, new collections, discounts, special offers, seasonal promotions, or other updates.

These communications may be sent through email, SMS, WhatsApp, or other communication methods where permitted.

We want our customers to have control over promotional communications.

If you receive a promotional email from us and no longer wish to receive such messages, you can use the unsubscribe option provided in the email where available.

Please understand that even if you unsubscribe from marketing communications, we may still contact you when necessary regarding an order, payment, delivery, customer service request, or other important transaction-related matter.

How We Share Your Information

Shopizo does not sell, rent, or trade your personal information for money.

However, there are situations where sharing certain information is necessary to operate our business.

We may share information with trusted service providers such as:

Payment Providers

Payment-related information may be shared with payment processors, banks, or financial institutions to complete your transaction.

Courier and Delivery Partners

Your name, phone number, address, and necessary order information may be shared to deliver your purchase.

Technology Providers

Certain information may be processed by companies that help us operate our website, manage orders, provide customer support, maintain security, or analyze website performance.

Marketing and Analytics Providers

Where applicable, certain information or website activity may be processed by marketing or analytics services to help us understand customers and improve our advertising or website experience.

Legal Requirements

We may disclose information when we believe it is reasonably necessary to comply with applicable laws, legal processes, court orders, government requests, or other legitimate legal requirements.

We may also disclose information when necessary to protect Shopizo, our customers, employees, website, property, or legal rights.

Data Security

We understand that customers trust us with their personal information, and we take reasonable steps to protect it.

We use appropriate technical and organizational measures to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure of personal information.

However, no method of storing or transferring information over the internet is completely secure.

Although we work to protect your information, we cannot guarantee that information transmitted online will always be completely secure.

For your own protection, we recommend that you avoid sending sensitive information through unsecured or publicly accessible communication channels.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example, we may need to keep order information so that we can:

  • Complete your purchase

  • Handle returns or exchanges

  • Provide customer support

  • Resolve complaints or disputes

  • Maintain business records

  • Prevent fraud

  • Meet accounting or legal requirements

The amount of time information is retained may depend on the type of information and why we need it.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

Your Privacy Choices and Rights

We believe you should have reasonable control over your personal information.

Depending on applicable laws and circumstances, you may be able to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Ask us to update your information

  • Request deletion of certain information

  • Ask questions about how your information is being used

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

Some information may need to be retained because of legal, accounting, security, fraud-prevention, or legitimate business requirements.

If you would like to make a privacy-related request, please contact us using the email address provided at the end of this policy.

Third-Party Websites and Links

Our website may contain links to websites, social media platforms, payment services, courier websites, or other third-party services.

If you click on one of these links, you may leave the Shopizo website.

Third-party websites operate independently from Shopizo and may have their own privacy policies, terms, cookies, and data collection practices.

We are not responsible for how third-party websites collect, use, store, or protect your information.

We recommend reading the privacy policy of any third-party website before providing personal information.

Customer Reviews and Feedback

If you voluntarily submit a review, testimonial, feedback, photograph, or other content to Shopizo, we may use that information to improve our products and customer experience.

We may also display customer reviews on our website where appropriate.

We will not intentionally publish private information such as your phone number, delivery address, or other sensitive order information as part of a public review.

If we would like to use your personal photograph, customized product, or other identifiable content for promotional purposes, we will seek appropriate permission where required.

Children's Privacy

Shopizo is not intended to knowingly collect personal information from children in situations where such collection is not permitted by applicable law.

We encourage parents and guardians to supervise children's use of online shopping websites.

If you believe that a child has provided personal information to Shopizo without appropriate permission, please contact us.

If we become aware that we have collected information in circumstances where it should not have been collected, we will take reasonable steps to review and address the situation.

Fraud Prevention and Website Security

To protect our customers and Shopizo from fraudulent or unauthorized activity, we may use certain information to identify unusual transactions, suspicious behavior, or attempts to misuse our website.

This may include reviewing information related to orders, devices, IP addresses, payment activity, or other technical information.

We may refuse, cancel, or investigate an order when we have a reasonable concern that it may involve fraud, unauthorized activity, or a violation of our policies.

This helps us protect both our customers and our business.

Business Changes

If Shopizo's business is reorganized, merged, sold, transferred, or otherwise changes ownership, personal information may be transferred as part of that business transaction where legally permitted.

If such a change significantly affects how your personal information is handled, we will take reasonable steps to provide appropriate notice where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary when we introduce new products or services, change the way our website operates, use new technology, work with new service providers, or respond to changes in applicable laws and regulations.

When we update this policy, we will change the "Last Updated" date shown at the beginning of the policy.

We encourage you to review this page from time to time so that you remain aware of how Shopizo handles personal information.

Your continued use of our website after an update means that you acknowledge the updated policy, to the extent permitted by applicable law.

Contact Shopizo

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Shopizo handles your information, we are happy to hear from you.

You can contact us at:

Shopizo
Email: shopizo.pk@gmail.com

When contacting us about your personal information, please provide enough information for us to understand your request and, where necessary, verify your identity.

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate period.

Governing Law

This Privacy Policy is intended to be interpreted in accordance with the applicable laws and regulations of Pakistan, to the extent those laws apply to Shopizo and its business activities.

If any part of this Privacy Policy is found to be invalid or unenforceable, the remaining sections will continue to apply to the extent permitted by law.

Thank You for Trusting Shopizo

Your trust is important to us.

We want your experience with Shopizo to be simple, safe, and enjoyable—from browsing our jewelry to placing your order and receiving your customized piece.

We appreciate the trust you place in us when you share your information, and we are committed to handling it responsibly and respectfully.