Last Updated: September 1, 2026

At Shopizo, we want you to be happy with your purchase. We carefully check our jewelry before sending it to you, but we also understand that sometimes a product may not be what you expected or may arrive with an issue.

That's why we offer a 15-day refund and return period on eligible products.

This Refund Policy explains when you can request a return or refund, what conditions apply, and what you need to do if you have an issue with your order.

By placing an order with Shopizo, you agree to the terms explained below.

 Our 15-Day Refund Policy

You have 15 days from the date you receive your order to contact us if you would like to request a return or refund.

The 15-day period starts from the date your order is marked as delivered or received by you.

If more than 15 days have passed since you received your order, we may not be able to accept a return or refund request.

We recommend checking your order as soon as you receive it so that any issue can be reported within the allowed time.

When You Can Request a Refund

We accept refund or return requests when the product meets our return conditions.

You may contact us if:

  • You received the wrong product.

  • You received a damaged product.

  • Your jewelry arrived broken or defective.

  • The product has a manufacturing defect.

  • The item is significantly different from what was shown or described on our website.

  • You received an incomplete order or a missing item.

  • You received a product that you did not order.

If you receive a product with an issue, please contact us as soon as possible instead of waiting until the end of the 15-day period.

We will review the issue and guide you through the next steps.

Products Must Be in Their Original Condition

For a return to be accepted, the product should generally be returned in the condition in which you received it.

Where applicable, the item should be:

  • Unused

  • Not worn

  • Not damaged by the customer

  • Free from scratches or other signs of use

  • Returned with its original packaging

  • Returned with any accessories or items that came with the order

Please make sure the jewelry is packed safely before sending it back to us.

If a product is returned damaged, heavily used, altered, or in a condition that is substantially different from when it was delivered, the refund may be reduced or refused depending on the circumstances.

Customized and Personalized Jewelry

Because customized jewelry is made especially according to your instructions, personalized or customized products may have different refund conditions.

If you provide us with a name, photograph, initials, date, engraving, message, or other customization details, the product may be specially made for you and may not be suitable for resale.

For this reason, customized products may generally not be eligible for a refund simply because you changed your mind or no longer want the item.

However, if your customized product:

  • Arrives damaged

  • Has a manufacturing defect

  • Contains an error made by Shopizo

  • Is significantly different from the customization you approved

  • Is the wrong customized item

please contact us within 15 days of receiving the order.

We will review the situation and, where appropriate, arrange a replacement, repair, or refund.

If the customization was entered incorrectly by the customer, such as an incorrect spelling, date, name, photograph, or other information, we may not be able to offer a refund or free replacement.

For this reason, please carefully check all customization details before submitting your order.

Items That Are Not Eligible for Refund

Some products or situations may not qualify for a refund.

A refund may not be accepted if:

  • The 15-day return period has passed.

  • The item has been worn or used.

  • The product has been damaged after delivery.

  • The jewelry has been altered, resized, repaired, or modified by someone other than Shopizo.

  • The product has scratches or other damage caused by improper use.

  • The item is missing parts, accessories, or original packaging where these are required for the return.

  • A customized item is being returned simply because you changed your mind.

  • The customer provided incorrect customization information.

  • The customer selected the wrong personalization details and the product was correctly made according to the information provided.

  • The product has been damaged because of improper storage, handling, cleaning, or use.

  • The return request does not meet the conditions explained in this policy.

This list does not prevent us from reviewing individual situations where appropriate.

If you are unsure whether your order qualifies, please contact us before sending the item back.

What to Do If Your Order Arrives Damaged

We carefully pack our products before shipping, but occasionally a package may be damaged during transportation.

If your jewelry arrives damaged, please contact us as soon as possible.

To help us understand what happened, we may ask you to provide:

  • Your order number

  • Your name

  • Your contact number

  • Clear photographs of the product

  • Photographs of the packaging

  • A short description of the problem

  • A video showing the issue, if necessary

Please keep the original packaging until the issue has been resolved.

The photographs or video help us determine whether the product was damaged before delivery, during shipping, or after it was received.

After reviewing the information, we will let you know whether the item should be returned and what solution is available.

Wrong or Missing Items

If you receive a product that you did not order, or if something is missing from your package, please contact us within 15 days of receiving your order.

We will check your order details and work with you to resolve the issue.

Depending on the situation, we may arrange:

  • A replacement

  • Delivery of the missing item

  • A return of the incorrect item

  • A refund where appropriate

Please do not send an incorrect item back to us without contacting our team first. We will provide you with the appropriate return instructions.

How to Request a Return or Refund

If you believe your order qualifies for a return or refund, please contact us at:

Email: shopizo.pk@gmail.com

When contacting us, please include:

Order Number:
Full Name:
Phone Number:
Reason for Return/Refund:
Photos or Videos: If applicable

Providing complete information helps us review your request more quickly.

Once we receive your request, our team will review the details and let you know whether the return is approved and what you need to do next.

Please wait for our confirmation before shipping any product back to us.

Return Shipping

If the return is required because of a mistake or problem on our side, such as receiving the wrong product, receiving a defective item, or receiving an item damaged before delivery, Shopizo may cover or arrange the reasonable return shipping cost, depending on the situation.

If a return is requested for a reason that is not caused by Shopizo, the customer may be responsible for the return shipping cost.

We will explain the applicable shipping arrangements when your return request is approved.

Please do not send a return using cash-on-delivery unless our team has specifically instructed you to do so.

Inspection of Returned Products

Once we receive a returned item, we may inspect it to confirm that it meets the conditions of this Refund Policy.

We may check:

  • The condition of the jewelry

  • Whether the item has been worn or used

  • Whether there is damage

  • Whether the product matches the original order

  • Whether the reported defect or issue is present

  • Whether the item was customized

  • Whether the original packaging and relevant accessories are included

A refund or replacement will be processed after the return has been reviewed and approved.

The inspection process helps us make sure that refunds are handled fairly for both our customers and Shopizo.

Refunds

If your refund request is approved, we will process the refund using the appropriate payment method or refund method available for your order.

The exact time required for the money to reach you can depend on the original payment method, bank, payment provider, or financial institution.

Once Shopizo has processed the refund, additional processing time may be required by the relevant bank or payment provider.

We cannot guarantee an exact number of days for the refund to appear in your account because this part of the process may be outside our control.

We will, however, make reasonable efforts to process approved refunds as soon as possible.

Cash on Delivery Orders

For orders placed using Cash on Delivery (COD), the refund process may be different because no online payment was made at the time of ordering.

If you qualify for a refund on a COD order, we may ask you for the necessary information required to send the refund through an available refund method.

Our customer support team will guide you through the process after your refund has been approved.

Exchanges and Replacements

In some situations, a replacement may be more appropriate than a refund.

For example, if you receive:

  • A damaged item

  • A defective item

  • The wrong product

  • A product with an error caused by Shopizo

we may offer a replacement instead of a refund, depending on the product and circumstances.

If a replacement is approved, we will provide further instructions regarding the return and delivery of the replacement item.

For customized products, replacement may be the preferred solution when the problem is caused by an error in the customization made by Shopizo.

Sale and Discounted Products

Products purchased during sales, promotions, or special discount offers may still be eligible for a refund if they meet the conditions of this Refund Policy.

However, certain promotional or clearance products may have specific return conditions.

If a product has special return or refund terms at the time of purchase, those terms will apply to that particular product.

Product Color and Appearance

We make reasonable efforts to display our jewelry accurately on our website.

However, the appearance of a product may vary slightly depending on:

  • Your screen or device

  • Display brightness

  • Lighting conditions

  • Photography conditions

  • Individual product characteristics

A minor difference in color or appearance that does not materially change the product may not automatically qualify for a refund.

If you believe the product is significantly different from the product shown or described on our website, please contact us so that we can review the situation.

Hygiene and Product Condition

Jewelry should be handled carefully after delivery.

Refunds may not be available for products that have been damaged because of improper use, including excessive force, inappropriate cleaning methods, exposure to unsuitable chemicals, or other avoidable damage after delivery.

If you believe there is a manufacturing problem, please contact us before attempting to repair or modify the product yourself.

Making repairs or alterations after receiving the product may affect your eligibility for a refund or replacement.

Refund Approval

Submitting a refund request does not automatically mean that the refund will be approved.

Every request may be reviewed based on:

  • The reason for the return

  • The date the order was received

  • The condition of the product

  • Whether the item is customized

  • Evidence provided by the customer

  • The original order details

  • The circumstances surrounding the issue

Once we review your request, we will communicate the available solution to you.

Our goal is to handle genuine problems fairly while also protecting our customers and business from misuse of the refund policy.

If Your Refund Is Rejected

If a return or refund request does not meet the conditions of this policy, we will explain the reason where appropriate.

For example, a refund may be rejected if the item has been used, damaged by the customer, altered, or returned after the 15-day period.

If you believe your request has been rejected incorrectly, you can contact us again with additional information or evidence, and we will review the matter where appropriate.

Changes to This Refund Policy

Shopizo may update this Refund Policy from time to time.

We may make changes when our products, services, return process, payment methods, or business practices change.

When we update the policy, we will change the "Last Updated" date at the top of this page.

We recommend checking this page before making a return request so that you are aware of the current policy.

Contact Us

If you have any questions about our Refund Policy, or if you need help with a return, replacement, or refund, please contact us.

Shopizo
Email: shopizo.pk@gmail.com

When contacting us about an order, please include your order number and a brief description of the issue so that we can assist you more quickly.

We are always happy to help and will do our best to provide a fair solution.

Our Promise to You

At Shopizo, we want you to feel confident when you shop with us.

We understand that ordering jewelry online means trusting us to dealiver a product that meets your expectations. If something goes wrong with your order, we want to know about it and give you a fair opportunity to have the issue resolved.

Our 15-day refund and return policy is designed to give you peace of mind while also keeping the process clear and fair for everyone.

Thank you for choosing Shopizo and for trusting us with your order.