Refund & Return Policy

Last updated: March 11, 2026

At Shopizo, we want our customers to feel confident while shopping with us. Customer satisfaction is very important to us, and we always try to make sure that every product delivered meets your expectations. However, if for any reason you are not satisfied with your purchase, our Refund & Return Policy explains how you can request a return, replacement, or refund. By placing an order on Shopizo, you agree to the terms mentioned in this policy.

Return Eligibility
Customers may request a return if the product received is damaged, defective, incorrect, or significantly different from what was described on our website. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as it was delivered. The return request must be made within a reasonable time after receiving the order. Products that show signs of use, damage caused by the customer, or missing original packaging may not qualify for a return or refund.

Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, we sincerely apologize for the inconvenience. In such cases, please contact us as soon as possible with clear photos of the product and packaging so our support team can verify the issue. Once verified, we will offer a replacement or refund depending on the situation and product availability. Our team will guide you through the process to ensure the issue is resolved quickly and fairly.

Return Request Process
To start a return request, customers must contact our support team by email and provide their order details, including the order number, product name, and the reason for the return. Our team will review your request and provide instructions on how to return the item if it meets the eligibility criteria. Please do not send any product back without contacting us first, as unauthorized returns may not be accepted.

Refund Process
Once the returned item is received and inspected by our team, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within a reasonable time and issued through the original payment method where possible. In cases of Cash on Delivery orders, refunds may be processed through bank transfer or another mutually agreed method. Processing times may vary depending on financial institutions or payment providers.

Non-Returnable Items
Certain types of products may not be eligible for return due to hygiene reasons, safety concerns, or product nature. Personal care items, beauty products, and items that have been opened or used cannot be returned unless they arrive damaged or defective. Additionally, promotional items, discounted products, or clearance sale items may not qualify for return unless there is a genuine issue with the product received.

Shipping Costs for Returns
If a return is approved due to a mistake on our part, such as sending the wrong or defective product, Shopizo may cover the return shipping costs. However, if the return is requested due to a change of mind or other personal reasons, the customer may be responsible for the return shipping expenses. Shipping costs paid during the original purchase are generally non-refundable unless the return is due to our error.

Late or Missing Refunds
If you have been notified that your refund has been processed but have not yet received it, we recommend checking with your bank or payment provider first, as processing times may vary. Sometimes it may take several business days before the refund appears in your account. If you have completed these steps and still have not received your refund, please contact us so we can assist you further.

Order Cancellations
Orders can be cancelled only if the request is made before the order has been processed or shipped. Once the order has been dispatched for delivery, cancellation may no longer be possible. In such situations, customers may follow the return process after receiving the order if the product qualifies under the return conditions mentioned above.

Contact Information
If you have any questions about this Refund & Return Policy or need assistance with a return or refund request, please feel free to contact our customer support team. We are always ready to assist you and ensure your shopping experience remains smooth and satisfactory.

Email: shopizo.pk@gmail.com

We appreciate your trust in Shopizo and thank you for shopping with us.