Last Updated: September 1, 2026

Welcome to Shopizo.

We want your order to reach you safely and on time. This Shipping Policy explains our delivery process, estimated delivery time, and what to do if you experience a delivery issue.

1. Delivery Time

We aim to deliver orders within 4–5 working days after your order has been confirmed and processed.

Delivery times may vary depending on your location, courier services, weather, public holidays, or other circumstances beyond our control.

Please note that Sundays and public holidays are generally not counted as working days.

2. Order Processing

Once you place an order, our team prepares and checks your items before shipping.

For customized jewelry, we carefully prepare the product according to the details you provide.

We may contact you if we need to confirm your address, phone number, customization details, or any other important information before dispatching your order.

3. Delivery Across Pakistan

Shopizo delivers orders across Pakistan through available courier and delivery services.

Please make sure your name, phone number, city, and complete delivery address are correct when placing your order.

Incorrect or incomplete information can cause delays or failed delivery.

4. Courier Delivery

Once your order is shipped, it will be handed over to our delivery partner.

The courier may contact you by phone before or during delivery, so please keep your provided phone number active and available.

If you are unavailable or cannot be reached, the courier may reschedule the delivery or return the package according to its procedures.

5. Order Tracking

If tracking is available for your order, we may provide you with the tracking details once your package has been shipped.

Courier tracking information may take some time to update. If your tracking status has not changed for a short period, please don't worry.

If your order appears to be significantly delayed, contact us at:

shopizo.pk@gmail.com

We'll do our best to help.

6. Delivery Delays

Although our normal delivery time is 4–5 working days, occasional delays can happen because of:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect address or contact information

  • Road or transportation issues

  • Remote delivery locations

We appreciate your patience in such situations and will assist you where possible.

7. Customized Orders

Customized and personalized jewelry may require additional preparation time.

We always try to keep customized orders within our normal 4–5 working day delivery timeframe, but in some cases, preparation may take longer.

Please make sure your customization details are correct before placing your order to avoid unnecessary delays.

8. Failed Delivery

A delivery may fail if:

  • Nobody is available to receive the package

  • The phone number is unreachable

  • The address is incorrect or incomplete

  • The customer refuses the package

  • The courier cannot access the delivery location

If the package is returned to Shopizo because of incorrect information, repeated failed delivery attempts, or refusal to accept the order, additional shipping charges may apply if you request a second delivery.

9. Cash on Delivery

If Cash on Delivery (COD) is available, payment will be collected when your order is delivered.

Please make sure someone is available to receive the package and make the required payment.

If you have an issue with your order, please contact Shopizo before refusing the delivery.

10. Damaged or Incorrect Orders

If your package arrives damaged, opened, or contains the wrong product, please contact us as soon as possible.

We may ask you to provide:

  • Order number

  • Photos of the package

  • Photos or video of the product

  • A short description of the issue

Please keep the original packaging until the issue has been resolved.

For eligible issues, we may offer a replacement, exchange, or refund according to our Refund Policy.

11. Changing Your Address

If you need to change your delivery address, contact us as soon as possible at:

shopizo.pk@gmail.com

We will try to update the address before your order is shipped.

Once the package has been handed over to the courier, changing the delivery address may not be possible.

12. Delivery Charges

Any applicable shipping charges will be shown at checkout or communicated before your order is finalized.

Shipping charges may vary depending on your location, order, or promotional offers.

13. Lost Packages

If your order appears to be lost during delivery, please contact us.

We will work with the courier to check the shipment and will make reasonable efforts to help resolve the issue.

14. Contact Us

If you have any questions about your order or delivery, please contact:

Shopizo
Email: shopizo.pk@gmail.com

Please include your order number when contacting us so we can assist you more quickly.

Our Delivery Promise

At Shopizo, we know you're excited to receive your jewelry. We carefully prepare and pack every order and aim to deliver it within 4–5 working days.

Thank you for choosing Shopizo. We appreciate your trust and look forward to delivering something special to you.