Terms of Service

Last Updated: September 1, 2026

Section 1

Shopizo is an online jewelry store offering a variety of jewelry, including customized and personalized products. Our website allows customers to browse products, select their preferred items, and place orders online. We aim to provide accurate product information and a simple shopping experience. By using our website, you agree to follow these Terms of Service. These terms apply to all customers and visitors using the Shopizo website.

Section 2

You agree to use the Shopizo website only for lawful and genuine purposes. You must not use our website to commit fraud, provide false information, or attempt to access accounts or information that does not belong to you. You must not interfere with the normal operation or security of our website. Any misuse of our website may result in restricted access or cancellation of orders. We reserve the right to take appropriate action when our website or services are misused.

Section 3

We make reasonable efforts to provide accurate product names, descriptions, photographs, sizes, and other product information on our website. However, the actual product may have slight differences due to lighting, photography, screen settings, or individual product characteristics. Jewelry may also have minor variations because of its design and manufacturing process. If you need additional information about a product, you can contact us before placing your order. We are always happy to clarify product details where possible.

Section 4

All Shopizo products are subject to availability. We try to keep our website updated, but occasionally a product may become unavailable before or after an order is placed. If an ordered product is unavailable, we may contact you to discuss an alternative option. Where an appropriate alternative is not available, we may offer a refund for the unavailable item. We also reserve the right to discontinue products or change product designs without prior notice. Product availability may change at any time.

Section 5

The prices displayed on the Shopizo website are subject to change from time to time. We may update product prices, discounts, promotional offers, or other pricing information whenever necessary. We make reasonable efforts to ensure that all prices are displayed correctly. If an obvious pricing or listing error occurs, we may contact you before processing the order. In certain cases, we may cancel an order affected by a clear pricing error and provide an appropriate solution.

Section 6

When you place an order through Shopizo, you are requesting to purchase the selected products from us. After receiving your order, we may review the order details before processing and dispatching it. We reserve the right to cancel or decline an order if there is a product availability issue, payment problem, incorrect information, suspected fraud, or another legitimate reason. If your order is cancelled after payment has been received, an appropriate refund will be provided where applicable. Order confirmation does not always guarantee that the order cannot be cancelled.

Section 7

You are responsible for providing correct and complete information when placing an order. This includes your full name, active phone number, email address, delivery address, city, and any other information required for delivery. For customized products, you are also responsible for providing correct names, dates, photographs, messages, or other personalization details. Incorrect information can result in delivery delays, failed delivery, or additional shipping costs. Please carefully review your information before completing your purchase.

Section 8

Customized and personalized products are created according to the information provided by the customer. This may include names, initials, dates, photographs, messages, engravings, or other personal details. Customers should carefully check all customization information before submitting their order. Once customization work has started, changes or cancellations may not be possible. Because customized items are made specifically for the customer, they may have different return and refund conditions. Please review our Refund Policy for additional information about customized products.

Section 9

If you provide photographs, names, messages, designs, or other content for a customized product, you confirm that you have the right or permission to provide that content. You should not submit content that belongs to another person without permission or that violates another person's rights. Shopizo uses customer-provided content primarily for preparing and completing the requested order. We are not responsible for disputes relating to content supplied by the customer. Customers are responsible for ensuring that the information and materials they provide are appropriate and lawful.

Section 10

Customers must provide accurate payment information when placing an order using an available online payment method. Payments may be processed through third-party payment providers, banks, or financial institutions. Shopizo does not control the independent systems or policies of these payment providers. We may hold, verify, or cancel an order if payment cannot be confirmed or if a transaction appears suspicious. If Cash on Delivery is available, payment must be made according to the conditions provided at the time of purchase. All applicable payment requirements must be followed.

Section 11

Shopizo aims to deliver orders within 4–5 working days after the order has been confirmed and processed. Delivery time may vary depending on the customer's location, courier operations, weather, public holidays, remote areas, or other circumstances outside our control. Customers should provide a complete and accurate delivery address and an active phone number. If a delivery is delayed, we will make reasonable efforts to assist and provide available information. Please refer to our Shipping Policy for complete details about delivery.

Section 12

Shopizo offers a 15-day return and refund period for eligible products, starting from the date the customer receives the order. Products must generally be unused, unworn, and in their original condition to qualify for a return. Certain customized or personalized products may not be eligible for return simply because the customer changes their mind. Products damaged, altered, or misused by the customer may also be excluded. For complete return requirements, customers should review our Refund Policy before sending an item back.

Section 13

Shopizo may offer discount codes, promotional prices, special offers, seasonal sales, or other promotional campaigns from time to time. Each promotion may have its own terms, expiry date, minimum order requirement, or product restrictions. Promotional codes may not always be combined with other offers unless specifically stated. We reserve the right to correct errors, modify, suspend, or end a promotion when necessary. Any specific conditions shown with a promotion will apply to that particular offer.

Section 14

All original content available on the Shopizo website, including our brand name, logo, product photographs, product descriptions, graphics, designs, text, and website layout, is owned by Shopizo or used with appropriate permission. This content is provided for personal shopping and informational purposes. You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior permission. Unauthorized use of Shopizo's intellectual property may result in appropriate action. We ask customers and other users to respect our brand and original content.

Section 15

We appreciate genuine reviews, feedback, comments, and experiences from our customers. Reviews should be honest and based on the customer's actual experience with Shopizo or the purchased product. Customers should not submit content that is abusive, unlawful, threatening, misleading, or intentionally harmful. We may remove reviews or other content that violates our policies or is inappropriate for our website. Customer feedback may also be used to improve our products, services, and shopping experience.

Section 16

Shopizo may use third-party services to operate and improve our online store. These may include payment providers, courier companies, website services, analytics tools, marketing services, and other technology providers. These third parties may have their own terms, privacy policies, and procedures. When necessary, certain information may be shared with these providers to complete an order or provide their services. Shopizo is not responsible for the independent practices of third-party service providers.

Section 17

We make reasonable efforts to keep the Shopizo website available, secure, and functioning properly. However, we cannot guarantee that the website will always be available without interruptions or technical problems. The website may temporarily become unavailable because of maintenance, updates, server problems, security issues, internet problems, or other circumstances. We may also modify, suspend, or remove certain website features when necessary. We will make reasonable efforts to restore services when possible.

Section 18

Shopizo makes reasonable efforts to provide reliable products, accurate information, and proper customer service. However, we are not responsible for delays or problems caused by circumstances outside our reasonable control. This may include courier delays, incorrect customer information, technical problems, weather conditions, natural events, or third-party service issues. Customers are responsible for reviewing product information and providing accurate order details. Nothing in these terms is intended to remove any rights or protections that cannot legally be excluded under applicable law.

Section 19

Shopizo may update these Terms of Service from time to time to reflect changes in our products, services, website, business practices, or legal requirements. When changes are made, the updated version will be posted on this page. We will also update the Last Updated date at the beginning of the policy. Customers are encouraged to review these terms whenever they place an order. Continued use of the Shopizo website after an update means you accept the updated terms, to the extent permitted by applicable law.

Section 20

If you have any questions, concerns, or requests regarding these Terms of Service, our products, orders, or policies, please contact us. Our team will do its best to understand your concern and provide appropriate assistance. When contacting us about an order, please include your order number and relevant details so we can assist you more quickly. We value our customers and want to make your experience with Shopizo as simple and reliable as possible.

Shopizo
Email: shopizo.pk@gmail.com